About Service Awards

“Yanmar Service Awards” is an event for awarding Yanmar’s service staffs.
The outline of this award and the participating companies are as follows.

Every year, Yanmar selects and commends excellent service staff not only in Japan but also around the world.
This commending event is the Service Awards.
The scale of this award has expanded to dealers and distributors and is still rolling out.
We will continue to praise and enhance efforts of all service staff who are involved in Yanmar products and practice locally-based service around the world.

For all service staffs who maintain Yanmar products

谁是服务人员？

不仅是实际的服务人员，所有参与洋马售后的人统称为服务人员。

Back Office | Field Staff | Training and Education

领导寄语

YANMAR GLOBAL CS CO., LTD.
President and CEO Kiyotaka HIRAMI

In recent years, the global business environment has changed rapidly in the flow of “globalization” and “digital transformation.”
Many of the products handled by the Yanmar Group are “production goods” that are indispensable for production activities in many fields. Therefore, stopping the customer's work due to machine down directly leads to a negative impact on the customer's business. Therefore, prompt and high-quality service activities, including timely preventive maintenance proposals, are becoming more and more important.
Yanmar Group has a vision of “maximizing a lifetime value that customers can obtain.” To achieve this, we believe that creating an environment in which service staff who support customers on-site can work with peace of mind and satisfaction is a top priority.
We have positioned and developed this Service Awards as one of our major pillars. We will continue to improve the quality of services of the Yanmar Group by self-improvement, and aim to be a group that customers choose permanently.

洋马建筑设备有限公司
首席执行官朱利亚诺·帕罗迪

In Yanmar, we want to facilitate and strengthen the relationship between the users and our distribution network and to provide consistently the best customer experience.
Many statistics demonstrate that up to 80% of the customer decision to buy the same brand from the same dealer is based on the aftermarket experience.
As customer expectations about service evolve continuously, as technology provides increasing opportunities, especially within the digital transformation, Yanmar Service
Awards are a great forum of reflection, of sharing and of learning which highlight the importance the Yanmar Group dedicates to the subject of customer and aftermarket experience.

候选人名单

日本

  1. 洋马建筑设备有限公司
    日本

    Compact Equipment

  2. 洋马农机日本有限公司
    日本

    农业

  3. 洋马船舶系统有限公司
    日本

    引擎

  4. 洋马工程有限公司
    日本

    引擎

  5. 洋马能源系统有限公司
    日本

    能源系统

  6. 洋马绿色系统有限公司
    日本

    农业

北美/拉丁美洲

  1. 洋马美国公司
    美洲

    AgricultureCompact EquipmentEnergy SystemsEngineMarine

  2. 洋马南美工业有限公司。
    巴西

    AgricultureCompact Equipment

  3. YANMAR COMPACT EQUIPMENT NORTH AMERICA
    美洲

    Compact Equipment

  4. TUFF TORQ CORPORATION
    美洲

    Component

欧洲/中东

  1. YANMAR COMPACT德国有限公司
    德国

    Compact Equipment

  2. 欧洲洋马建筑设备有限公司
    法国

    Compact Equipment

  3. 洋马欧洲有限公司
    荷兰

    农业能源系统发动机海洋

  4. 洋马海洋国际公司
    荷兰

    海洋

  5. YANMAR TURKEY MAKINE A.S
    Turkey

    AgricultureEnergy SystemsCompact EquipmentEngine

亚太地区

  1. 洋马亚洲（新加坡）有限公司
    新加坡

    Compact EquipmentEnergy SystemsEngineMarine

  2. 洋马发动机（上海）有限公司
    中国（上海）

    Compact EquipmentEnergy SystemsEngineComponent

  3. 洋马农机（中国）有限公司
    中国（无锡）

    农业

  4. 洋马农业机械（韩国）有限公司
    韩国

    农业

  5. 洋马SP有限公司
    泰国

    AgricultureCompact EquipmentEngine

  6. 洋马柴油印度尼西亚
    印度尼西亚

    农业引擎

  7. 洋马缅甸有限公司
    缅甸

    农业

  8. YANMAR ENGINE MANUFACTURING INDIA PRIVATE LIMITED
    印度

    引擎

  9. 洋马科罗曼德农业解决方案私人有限公司
    印度

    农业

  10. YANMAR PHILIPPINES CORPORATION
    Philippines

    农业

  11. YANMAR AGRICULTURAL MACHINERY VIETNAM
    COMPANY LIMITED
    Vietnam

    农业

  • * As of April 2020

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