选择报告 01

洋马农机日本有限公司

以国民为对象的九州地区代表遴选报告书

Yanmar Agri Japan Co., Ltd. is a company that provides products and services on agriculture. In Japan, the number of agricultural workers is decreasing year by year, and the cultivating area per capita is increasing. Therefore, we wish an easier farming for a longer time with smart farming that utilizes ICT, such as introducing agricultural machinery. We have systems in place to provide optimal services promptly, such as “Smart Assist” to watch over the agricultural site, “Dr.AGRI” equipped with tools essential for agricultural machinery maintenance, “Remote Support Center” to monitor the condition of agricultural machinery 24 hours a day, and “Agri Support Center” with large machine maintenance factory.
For the Service Awards, a total of 3 people were selected, 1 from the technical employees of the 6 branch offices and 2 from the logistics and maintenance departments. Here, we would like to introduce a Service Contest that selected the technical employee nominees held at the Kyushu branch office.
*This selection was held in 2020.

左边是一辆名为 Dr. AGRI 的车辆,用于即时诊断和维修。

选择流程

分公司

  • A total of 3 people, including 1 selected at the national convention and 2 selected from the logistics and maintenance department, won the Service Awards!
  • From the representatives selected from each branch office, further examination is conducted and Service Awards winners are selected.
  • 各分公司的技术和提案能力竞争的代表被揭晓。
  • 作为第二轮资格赛,在每个分支机构举行服务竞赛。
  • 进行洋马的原始学术测试。在 1,249 人中,通过参考点的服务人员将进入第二轮排位赛。
  • 放大九州支部决赛!

分公司

北海道

东北

关东甲信越

中部近畿

中国四国

九州

A total of 3 people, including 1 selected at the national convention and 2 selected from the logistics and maintenance department, won the Service Awards!|
      From the representatives selected from each branch office, further examination is conducted and Service Award winners are selected.|From the representatives selected from each branch office, further examination is conducted and Service Awards winners are selected.|Representatives of each branch office who competed for technical and proposal abilities are revealed.|As a second qualifying round, a Service Contest is held at each branch office.|Conducted Yanmar’s original academic test.|Out of 1,249 people, service staff who passed the reference point moves on to the second qualifying round.
  1. 分公司第一轮资格赛(学术测试)
    进行洋马的原始学术测试。在 1,249 人中,通过参考点的服务人员将进入第二轮资格赛。
  2. 分公司第二轮资格赛(服务大赛)
    作为第二轮资格赛,在每个分支机构举行服务竞赛。
  3. 公司总决赛(服务大赛)
    各分公司的技术和提案能力竞争的代表被揭晓。
    放大九州支部决赛!
  4. 全国大赛
    From the representatives selected from each branch office, further examination is conducted and Service Awards winners are selected.
  5. A total of 3 people, including 1 selected at the national convention and 2 selected from the logistics and maintenance department, won the Service Awards!

服务竞赛概览

At the Yanmar Agri Japan Service Contest, in addition to the “general skill (technical part)” required of technical employees,
nominees compete in the usage skill of Yanmar's original service tool “SA-D (Smart Assist Direct)” that supports products with high functions,
and also their “service proposal skill (proposal part)” toward customers.

  • 技术部分(40 分钟)
    检查预设条件的技术能力。除了基本技术外,评委们还对准确性和灵巧等5个等级的5个检查点进行评分。
  • 提案部分(10 分钟)
    判断对维修细节和估计金额不满意的客户的反应能力。评委将对5个级别的所有5个项目进行评分,例如向客户提出的建议是否合适,是否可以以易于理解和逻辑的方式进行解释。

服务竞赛报告

区域代表是
选举在九州分公司决赛。

2020年11月13日星期五,YANMAR AGRI JAPAN Service Contest九州分部选拔赛决赛在洋马农机日本有限公司九州分公司农业解决方案中心举行。
九州分公司所辖技术人员202人。其中,获得严选的3名优秀技术员工在这一天齐心协力,为参加全国大赛的门票而努力。
三人中,只有一人可以晋级下一届全国比赛。比赛在参赛选手和评委的高度关注下继续进行,决定了2020年九州地区代表。

假设日常活动,技术能力和提议技巧被检查。

The competition at Yanmar Agri Japan was in two parts. A “technical part” to check technical abilities and a “proposal part” to look at proposal skills in certain conversations.
“Technical part” was held outdoors. Machine troubles are to be solved technically. In addition to the normally used tools, the judges see whether they can use the functions of Yanmar’s original service system “SA-D (Smart Assist-Direct)*” for a quicker and safer repairment. Based on the examination sheet, judges score the process of finishing in time while utilizing daily knowledge.

In the “Technical part”, examination is carefully done including what kind of tool was used and how it was used.

“Proposal part” was held indoors. A role-playing system was adopted in which other Yanmar employees acted as customers and contestants served them. The point here is whether the staff is able to serve a customer dissatisfied with the estimated price so that they can understand and make a deal. Contestants provide explanations that are easy for customers to understand and convince, while presenting quotations and materials prepared in advance. It is an important examination for us to explain carefully what part of the machine needs repair and what caused it to break down, because this can lead to our trust.

In the “Proposal part”, Q&A session after the announcement was lively.

满怀希望,献给国民。

It was November... but sunny as it can be. All were sweating at the contest. During the examination, other sales staff members were also watching seriously, and it seemed that they were looking for something that they could incorporate or refer to. In addition, the judges that gathered from within the jurisdiction of the Kyushu branch office for each department are also conducting the examination sincerely with a fair eye. It was a contest where anyone could feel the unwavering passion from all the people involved.
At the award ceremony, Mr. Kanaizumi, who was last year’s winner who participated as a judge, encouraged Mr. Nakazono, the representative of the Kyushu area. “The good atmosphere of your store was shown by the words that you strongly responded to a customer in the proposal power part ‘Leave it to Yanmar’. Please do your best for the national competition.” President Sugiyama, who also participated as a judge, closed the Service Contest Kyushu branch final tournament “I think it's a lot of detailed work, but you’ve been working hard and I've learned a lot too.”

九州地区选拔的中园先生(中)。
  • *注:SA-D 是 Smart Assist-Direct 的缩写。洋马的支持维护系统,例如管理发动机和电气系统的当前状态、故障和零件更换。可在PC或平板电脑上进行检查和操作。

参赛者面试

  • 大分北区高田店
    横手大树先生
    我成为技术员工已经 4 年了。从上次开始,我参加了这次服务竞赛。内容和上次不同,有很多东西要学。如果我能赢得冠军,我愿意与合作和支持我的分公司成员分享奖品。
  • 熊本萨摩街区宫之城店
    中园朝日先生
    这是我第一次参加服务大赛。能够近距离观察与我不同的其他参与者的实践技能,这是一个很好的刺激和学习。与客户的实际接触是作为技术人员的真正乐趣,所以我想回报这种体验,以服务取悦客户。
  • 佐贺街区有田店
    西川晃先生
    突破资格后,我通过进一步的练习和研究挑战了这次比赛。我工作了几十年,我觉得我可以利用经验和反思。参加就可以获得知识和经验,所以我鼓励还没有经历过的人积极参与。

评委评语

洋马农业日本有限公司服务事业推进部经理 - 井山明仁先生
I have been a judge since the first contest. This year, the schedule was difficult to decide due to the influence of COVID-19, and while the preparation period was short, it was a tournament where I could feel that the technical employees were enthusiastically practicing and studying. Although there are still many improvements, Service Contest and Service Awards are opportunities to reconsider the methods of daily maintenance and communication with customers. I would like you to take pride in being a technical employee here in Yanmar with safety first and work hard.